Wesley Medical Center has had an eight-year partnership with Lori's. Our association has been very positive. Their management and staff are very personable and professional. Their store is always clean and the merchandise they offer is up-to-date with the latest trends in gifts, cards and books. I would highly recommend Lori's to any hospital or business interested in offering additional services to their customers without the burden of daily management and resource allocation, including inventory.
Ron Seal, CEO
Wesley Medical Center – Hattiesburg, MS
Lori's Partner Since 2000
The management partnership between Yale-New Haven Hospital Auxiliary and Lori's continues to be an effective and profitable arrangement. The Auxiliary representatives meet on a regular monthly basis with the Lori's Gift Shop manager and other administrative personnel from Lori's. By doing this, we are collectively able to provide input and help formulate decisions pertaining to merchandise and inventory, personnel, marketing strategies and any other issue that will affect the smooth operation of the Gift Shop.
Sales revenues continue to increase due to the success of monthly and holiday promotions. The Gift Shop is a welcome friend to those patients who can amble into the store or have the ability to "phone in" and request delivery of a variety of personal items. Snack/sundry items, floral arrangements and flowers, greeting cards and jewelry promotions have all contributed to the steady increase in sales.
It is anticipated that the relationship with Lori’s and the Yale-New Haven Hospital Auxiliary will continue well into the future.
Lynne Bradstreet and Sylvia Greene, Co-Chairs, Gift Shop Committee
The Atrium Gift Shop
Yale-New Haven Hospital – New Haven, CT
Lori’s Partner Since 2002
Bringing Lori’s into our hospital to manage the gift shop was one of the best business decisions we have made recently. It has not only saved us money and time, but we have exceeded our first year’s sales goal and increased our sales by over 50%. It has allowed us to focus more on patient and guest services, while being assured our gift shop is being run by a retail management company that specializes in hospital gift shops.
I particularly appreciate the merchandise assortment and how they are willing to customize their services to meet our needs. The leadership is responsive to our concerns and I recommend that other hospitals improve their gift shops services and overall productivity by exploring Lori’s services. It has been a pleasure a work with a company who understands customer service.
Connie Dawdy, Director of Volunteer Services (retired)
Memorial Health Care System – Chattanooga, TN
Lori’s Partner Since 2007
Having Lori’s Gift Shops in our hospitals has definitely been a benefit to our employees, patients and visitors. Your Gift Shop employees are a pleasure to deal with and are always friendly and professional. You have a wide variety of merchandise for any occasion, as well as great promotional items and sales. Although I have not had any issues or concerns with the Gift Shops, I have no doubt that your managers would be very responsive to any issues that might arise.
I can’t tell you how much you are needed in the hospital and we are extremely happy to have you. I highly recommend Lori’s Gift Shops to any hospitals that are considering bringing you in. Thank you for all you do!
Blanca G. Harp, Director, Volunteer Services
Sierra Providence Health Network – El Paso, TX
Lori’s Partner Since 1991
We are extremely satisfied with our partnership with Lori’s. We have a beautiful gift shop and customer, patient and employee satisfaction. Their merchandise assortment is outstanding and they support our request for special items as well as respect the restrictions on some items that we may have. Our customers, patients and employees have been and continue to be very satisfied with our partnership with Lori’s. They also cater to our clientele and culture.
Lori’s staff respects our organization's Mission / Vision / Values as well as adheres to our Hospital Policies & Procedures. They are very Customer focused and are a part of our extended family here. We currently have two of our hospital gift shops managed by Lori’s and would welcome future opportunities with them.
Dorothy Watts, Director of Materials Management
Baptist Memorial Hospital – Memphis, TN
Lori’s Partner Since 2004
The St. Vincent Health System has been very pleased with its relationship with Lori’s Gifts. They have been managing our Gift Shops since September, 2007, and have brought a very high level of expertise to this effort. The overall performance of these Shops has improved significantly. Their appearance is pleasing, the inventory is attractive and the staff is responsive to customers’ needs. This relationship has been very beneficial for all concerned and we look forward to its continuation.
Peter Noonan, Vice President, Mission Integration
St. Vincent Health System - Little Rock, Arkansas
Lori’s Partner Since 2007
We enjoy having Lori's involved with our gift shop. The cooperation between the corporate office and the Hospital has been a terrific union. The fact that the Hospital administration doesn't have to staff the gift shop has been wonderful, the products found in the gift shop are of good quality, and we don't have to be responsible for ordering and keeping the financial records. The percentage of sales in return with a rental fee adequately reinforce a strong union and the relationship is easily negotiated if there are concerns.
We are pleased with the items in the gift shop. Our Hospital is mainly for adults - we don't have children, only babies for the most part - so the gift shop is geared to the adult population. The promotional sales are exciting to the staff and they support the sales genuinely - which is a testimony to the product that has been purchased.
Lori's manager is very responsive to the concerns within the Hospital. Whether it is an employee concern, an operational concern, or even maintenance, we have been able to work together to solve it. We have a strong relationship that is geared more toward being peers, than a tenant in a building. Our Hospital standards are throughout the gift shop in choice of employee, values, and ethics - reasons why the relationship continues to grow and build.
I would recommend Lori's to any other Hospital that is looking for a gift shop. The quality is great, the service is excellent, and the values of their Corporate office mesh easily with the values of service excellence within our Hospital. We are very pleased with the relationship we have with Lori's gift shop and would easily recommend this to anyone.
Sheila Maxwell, Supervisor, Auxiliary & Volunteer Services
University Hospital – Cincinnati, OH
Lori’s Partner Since 1994
The George Washington University Hospital Women’s Board is 110 years old and until we became associated with Lori’s the gift shop was managed by Women’s Board volunteers. We were proud of the work we did but found fewer and fewer women free to volunteer. Now with Lori’s we have a wonderful partnership. The gift shop is doing better than ever and Lori’s management style is collaborative, creative and comfortable. We value this relationship.
Sandra Butcher, Hospital Women’s Board Gift Shop Liaison
The George Washington University Hospital – Washington, DC
Lori’s Partner Since 2002
We are all so pleased with our gift shop. The staff is wonderful and really are a part of our hospital family. I have enjoyed visiting with [the store manager]. She has so much enthusiasm and great ideas. She and her assistants make a great management team. I see continued success for Lori's and our hospital with the commitment we all have to serve our staff, patients, and visitors. I look forward to a successful year and a long and prosperous relationship with Lori's.
Susan Bailey, Director, Volunteer Services
University Medical Center Health System – Lubbock, TX
Lori’s Partner Since 2001
I cannot say enough good things about Lori's Gifts. As Property Manager I have been fortunate to have 3 shops on my campus that are managed by Lori's. They have been on our campus for the last 4 years, and it has been such a wonderful partnership. We have over 10,000 patients, visitors, employees and physicians that are on campus daily. Their shops provide gifts, sundries, clothing, accessories, reading material, etc., and with really great customer service skills.
Their shops are always being updated with new and interesting merchandise added so that there is never a time that you think "Gosh, I wish Lori's would put in new merchandise." Holiday times are especially fun to shop because they have such appropriate merchandise and lots of selection. I would highly recommend Lori's to anyone – they provide a really good shopping experience to my tenants, visitors and me.
Jan Hardie, Property Manager
Medical Cities Ltd. – Dallas, TX
Lori’s Partner Since 2004
We planned a beautiful location in the lobby of our new hospital and couldn't be more pleased with the way in which Lori's has outfitted and operates the space. It is a real partnership and we want to help the Gift Shop grow its sales as we benefit directly. Moreover it is wonderful for employee engagement to have a place to go for a quick break. Healthy snacks are available. The quality of the merchandise is excellent and the offerings change more than seasonally so that there is always something new for sale artfully displayed. Lori's Gift Shop has met our demand for quality customer service and our visitors and staff are grateful.
Our original gift shop was managed and staffed by Volunteers. As times changed, we needed professional planning and oversight. Our Gift Shop is beautiful and welcoming. The merchandise is artistically arranged and changes frequently. There is always something exciting to buy, and their staff is absolutely wonderfully responsive. I would recommend Lori’s without hesitation.
Hannah M. Nelson, Chief of Staff
Jacobi Medical Center – Bronx, NY
Lori’s Partner Since 2006
With Lori’s, we know that our hospital has a good selection of gifts, flowers, cards, food items, and other miscellaneous merchandise for our visitors. Lori’s takes this responsibility away from hospital staff so that we can devote our time to taking care of our patients and visitor’s needs. I have been very pleased with the merchandise and the best part about Lori’s is that if I get requests for certain items that are not carried in the gift shop, I can speak with the local staff and they go out of their way to see if the item is worth acquiring and offering it in the gift shop. They have been very accommodating.
Lori's has always been responsive and very quick to take action if it is needed. I am very impressed with Lori’s staff and how they want to be a part of our hospital and to share with the employees. The staff here will even volunteer to help out with the different functions in the hospital and be a part of our Methodist Charlton family. I would certainly recommend Lori’s to other hospitals without any hesitation.
Sandy Turley, Director of Volunteer Services
Methodist Charlton Medical Center – Dallas, TX
Lori’s Partner Since 2003
Our partnership with Lori’s has been a win/win for the Jackson Hospital Foundation and our employees and customers. While the shop did raise money for the Foundation, we struggled daily to balance staffing, ordering and stocking. The development staff was frequently distracted from our main focus of fundraising.
Lori’s professional staff immediately expanded hours, and provided an appealing inventory of seasonal and regular merchandise…incorporating frequent sales and promotions that delight our staff. They have been extremely responsive to customers, adding requested products to regular inventory.
I would highly recommend this company, and feel they are skilled in pleasing customers and helping create a favorable impression of our hospital for staff and community.
We look forward to a productive year.
Janet S. McQueen, President
Jackson Hospital Foundation – Montgomery, AL
Lori’s Partner Since 2007
The partnership between Baptist Hospital and Lori’s Gifts to manage our hospital gift shop over the past 12 years has been very successful. We value this relationship and the service they provide. Their knowledge and expertise allow us to offer a superb assortment of merchandise that is up-to-date and well-received by our patients, their families, and other visitors, in addition to our associates. We are very happy with this partnership and view Lori’s Gifts as a part of our family.
Damian Skelton, Director or Facilities and Support Services
Baptist Hospital – Nashville, TN
Lori’s Partner Since 1996
Lori’s has oversight of the process of hiring and orienting new staff managers and manages employees. They make the selection of merchandise based on customers’ needs and requests. I don’t need to become involved in that process unless I have a product idea.
I have been very pleased with the merchandise assortment offered in the gift shop and Lori’s has always been responsive to my concerns. It has been a pleasure to work with the management of Lori’s and I would absolutely recommend Lori’s to other hospitals.
Donna Griffith, Director, Volunteer Services
The Hospital of the University of Pennsylvania – Philadelphia, PA
Lori’s Partner Since 1996
Lori’s does an excellent job of managing the shop, which still generates revenue for the Foundation but allows our staff to focus on other fundraising venues. The merchandise has been very nice and the turnover of items is good and helps to regularly draw patients in. I have recommended Lori’s to other hospitals and would do so again – we really haven't had any significant concerns or issues over the term of our partnership.
Caryl Russo, VP Development
Kimball Medical Center – Lakewood, NJ
Lori’s Partner Since 2000
Having Lori’s manage our gift shop has been a blessing. For many years, our Volunteer Services ran the gift shop and it was a successful, thriving business. However, over the years our volunteer services department dwindled down and it became challenging for them to maintain the gift shop to its full capacity. I would say the biggest benefit has been relieving our volunteers with the responsibility of managing the gift shop and freeing them up to assist in other areas of the hospital
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The company understands the likes and needs of their customers (employees, patients, family members, physicians, etc.) and buys merchandise accordingly. Employees are constantly talking about the merchandise in the gift shop. I would recommend Lori’s to other hospitals.
Detra Bickerstaff, Chief H.R. Officer
South Fulton Medical Center – East Point, GA
Lori’s Partner Since 2008
My hospital opened communications with Lori's Gift Shops when we realized it was just too costly for us to continue to try to run our own gift shops. No longer do we have to struggle every day to make sure the gift shop is staffed, handle money, plan buying trips, etc. The merchandise assortment they carry is great and appealing to both our customers and our staff. Lori's has been quick to respond when we asked for specific merchandise and the local Lori's staff as well as the district and corporate staff are always a pleasure to work with. We would highly recommend Lori's to other hospitals who are considering making this change.
Jamine Hamner, Coordinator Guests & Volunteer Services
St. Joseph Hospital & St. Joseph East – Lexington, KY
Lori’s Partner Since 2005
I would like to thank you and your staff for the great service you have provided the hospital. The transition from operating our own gift shop to partnering with Lori's Gifts was seamless thanks to your experienced and dedicated staff. Our employees have not stopped commenting how thankful they are for the extended operation hours and the extensive merchandise assortment. Thanks again for your dedication and service.
Justin Doss, Associate Administrator
Metropolitan Methodist Hospital – San Antonio, TX (Lori’s Partner Since 2003)
Metropolitan Hospital Women’s Pavilion – San Antonio, TX (Lori’s Partner Since 2008)
By having Lori’s manage our gift shop, we have the opportunity to engage a professional management team that is knowledgeable about retailing, and consistent in its adherence to sound business principles. The merchandise is presented in an appealing manner, and I believe the seasonal variety of items leads to increased customer interest and sales. The communication with the local and regional management staff has been frequent and robust. Although I have not had any concerns, I am certain that the staff would be responsive to any hospital concern. I would recommend Lori’s to other hospitals.
Raymond Graeca, President & CEO
DuBois Regional Medical Center – DuBois, PA
Lori’s Partner Since 2005
I have recommended Lori’s to other hospitals many times. It is a win-win situation – great products, great prices, great convenience. No worries! No concerns with ordering, inventory, sales.....anything! Our auxilians used to run a gift shop here and, although they still feel they did a great job, all are pleased with the switch over to Lori's. Their management is very easy and pleasant to work with!
Maryann Sullivan, Director of Volunteer Services
Underwood-Memorial Hospital – Woodbury, NJ
Lori’s Partner Since 1998
I would recommend Lori's to other hospitals because with them managing our gift shops, I do not have to worry about staffing, what to sell, or any of the headaches that come with running a business within a business.
Ron Zern, Director of Support Services
Presbyterian Hospital of Denton & Presbyterian Women's Hospital of Denton – Denton, Texas
Lori’s Partner Since 1999
With Lori’s, our gift shop has a great selection of merchandise that is rotated regularly so there is always something new to see. Our shop is quite small and I am always amazed at the variety of items offered. I would recommend Lori’s to other hospitals in a heartbeat!
Susan Thompson, Director of Patient Relations
North Florida Regional Medical Center – Gainesville, FL
Lori’s Partner Since 2004
Lori’s does it all so we don’t have to worry about the day-to-day operations of the gift shop. I would absolutely recommend Lori’s to other hospitals.
Kimberly Gross, Development Department
Albert Einstein Medical Center – Philadelphia, PA
Lori’s Partner Since 1995
It is wonderful not having to worry about staffing and ordering merchandise. In addition, Lori’s is able to offer longer hours for our guests and employees. They do a great job and it is such a great relief to know our guests and employees are being taken care of in a very professional and courteous manner.
Karen Hinson, Director, Physician Services
The Woman's Hospital of Texas – Houston, TX
Lori’s Partner Since 1997
The biggest benefit of having Lori's manage our gift shop is continuing the customer service we have offered over the years and servicing our patients and staff 7 days a week! The ease of not having to manage the shop makes life easier here for all of us.
[They] are doing a great job and the shop looks so nice. We have been very pleased with the merchandise assortment and Loris has also met our special requests when needed (ex. tickets, etc. for local attractions).
I say it all the time -- having Lori's in our hospital is one of the best things we have done for our patients and staff!
Debbie Wilder, Director, Support Services
Doctors Hospital OhioHealth – Columbus, OH
Lori’s Partner Since 2006
Advocate South Suburban Hospital has had a successful eight-year relationship with Lori's. The shop carries a wide variety of merchandise, offers "specials" and targeted sales, and has a delightful management staff. Concerns are addressed immediately and suggestions are always welcome.
For those looking for professional management, quality merchandise, professional staff and a partner to increase revenue to the hospital, I would definitely recommend Lori's.
Lynn Wortel, Manager, Volunteer Services/Senior Advocate
Advocate South Suburban Hospital – Hazel Crest, IL
Lori’s Partner Since 2000
On behalf of the entire Auxiliary Board I would like to extend sincere thanks for a job well done. We are so proud of our Gift Shop and how well it is managed. Consequently, we also reap the rewards of a huge income. We couldn't be more pleased.
We look forward to continued success in our partnership.
Joan Pouleson, Auxiliary Treasurer
John H. Stroger Jr. Hospital of Cook County - Chicago, IL
Lori's Partner Since 1996